Job Title: Operations Manager
Location: UK
Company: Ferfa – The Resin Flooring Association
Employment Type: Full-time
Salary: Circa £35k
About Us:
For over 50 years, we have set the standards for excellence and innovation, supporting our members with advanced training, technical support, and rigorous quality standards.
As a hub for the leading manufacturers, contractors, and associated companies, FeRFA fosters a community dedicated to enhancing the resilience and sustainability of resin flooring solutions nationwide and beyond.
FeRFA serves as the principal authority representing the UK's resin flooring industry, setting benchmarks for quality and sustainability.
Our mission is to uphold the highest standards in the industry through comprehensive training, technical support, and a commitment to innovation.
By maintaining rigorous quality standards and promoting best practices, FeRFA plays a crucial role in the evolution of resin flooring. Our collective efforts help to solidify the industry's reputation for excellence, ensuring that resin flooring solutions continue to meet the highest demands of performance and durability.
Job Overview:
We are seeking a highly motivated and experienced Operations Manager to join our team. The ideal candidate will oversee our day-to-day operations, ensure efficiency and drive continuous improvement across all departments. This role requires a strategic thinker with strong leadership skills and a proven track record in operational management.
Key Responsibilities:
• Develop and implement operational strategies and processes to enhance efficiency and productivity.
• Oversee daily operations and manage the Ferfa Support Team.
• Monitor and analyse key performance indicators (KPIs) to identify areas for improvement.
• Ensure compliance with association policies, procedures, industry regulations, and safety standards.
• Streamline operations and improve communication.
• Manage budgets, resource allocation, and financial planning.
• Create and co-ordinate social media campaigns and member news updates
• Lead and mentor team members, fostering a positive and productive work environment.
• Implement and maintain quality control standards.
• Handle escalated customer issues and ensure a high level of customer satisfaction.
Qualifications:
• 5+ years of experience in operations management or a similar role.
• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Proficient in MS Office and operations management software.
• Outstanding communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Strong organisational skills and attention to detail.
What We Offer:
• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
How to Apply: Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience to support@ferfa.org.uk
Ferfa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Title: Administrator
Location: UK
Salary: Circa £25k
Job Type: Full Time
Job Description:
As an Administrator at Ferfa, The Resin Flooring Association, you will play a crucial role in ensuring the smooth running of our office. Your responsibilities will include:
• Managing and organising daily operations and procedures
• Handling correspondence, phone calls, and emails
• Scheduling and coordinating meetings, appointments, and travel arrangements
• Preparing and editing documents, reports, and presentations
• Assisting with the onboarding of new employees
• Liaising with members and general enquiries
• Co-ordinating Training Programmes
• Issue invoices and statements
• Maintaining and updating Ferfa databases and records
• Providing administrative support as needed
Requirements:
• Proven experience as an Administrator or in a similar role
• Proficiency in IT systems, MS Office (MS Excel, MS Word, and MS Outlook), ACT CRM, XERO Accounting
• Excellent organizational and multitasking skills
• Strong communication and interpersonal abilities
• Attention to detail and problem-solving skills
• Ability to work independently and as part of a team
• Diploma; additional qualifications or experience as an Office Administrator
Benefits:
• Competitive salary and opportunities for professional development and career advancement
• A supportive and friendly work environment
How to Apply:
If you are a motivated individual with a passion for administration and believe you can make a positive impact in our team, we would love to hear from you. Please send your resume and a cover letter outlining your qualifications and experience to support@ferfa.org.uk
Ferfa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employment
