Qualified Master Installers from the Academy for Excellence in Flooring benefit from round-the-clock technical support.
As some of the most skilled professionals in flooring installation, Quick-Step Master Installers have excellent technical knowledge and are capable of overcoming almost every on-site challenge they may encounter. However, from time to time, everyone needs a little support and so Master Installers have access to a free technical advice line to the Academy’s trainers and technical managers.
Knowing the Academy’s experts are on hand to help with any technical issues means Master Installers can meet on-site problems head on. So, whether it’s a question about the subfloor or atmospheric conditions, something related to product suitability or a query about finishing; Master Installers know that Quick-Step has their back.
Lee Thompson, technical & procurement manager, said: “Even though Master Installers are in the industry’s top tier of installers, there will be times when issues and challenges on-site might need some advice. Sometimes calls to our technical helpline can just be a case of confirming what they already know, but should it be more a complex issue that’s not so easy to solve, we’re on hand to lend our expertise and work out the solution.”
Quick-Step Master Installers are the only professionals with access to this free technical helpline. With free and unlimited access, it’s just one of the many benefits of qualification. The most notable advantage is that of a manufacturer-backed lifetime installation warranty, which has been one of the reasons why 90% of Master Installers believes the badge has a positive effect on business.
Alongside the technical helpline and lifetime installation warranty, Master Installers are given a full and rounded support package, including swatch books and updates, sales organisers and brochures. There is also a range of branded clothing available for purchase and the Master Installer logo can be used on company vehicles and stationery to gain highly visible credibility.
